Windows & Mac • Step-by-step help
Give your browser a fresh start.
If a website will not load, looks wrong, or shows old information, clearing your browser’s cache may help. The cache is a collection of temporary website files saved on your computer.
Before you start
Save any unfinished work first. Follow the steps for the browser you use to open websites. Menu names can vary slightly by version.
Keep your saved information. In Chrome, Edge, and Firefox, select only the cache option. Leave cookies, passwords, and history unchecked. In Safari, use Empty Caches as described below.
Choose your browser
Your browser is the app you open to visit websites. Choose its name above, or scroll down to find it.
Windows or Mac
Google Chrome
- Open Chrome.
- Click the three dots (⋮) in the top-right corner. Choose Delete browsing data. If you do not see it, look under Settings → Privacy and security.
- Set Time range to All time.
- Put a check mark next to Cached images and files.
- Remove the check marks from every other box. Keep cookies, browsing history, passwords, and other saved information.
- Click Delete data and wait for it to finish.
- Close Chrome. On a Mac, use Chrome → Quit Google Chrome at the top of the screen. Open Chrome again and try the website.
Windows or Mac
Microsoft Edge
- Open Edge.
- Click the three dots (…) in the top-right corner. Choose Settings.
- Choose Privacy, search, and services, then Clear browsing data.
- Beside Clear browsing data now, click Choose what to clear.
- Set Time range to All time.
- Leave only Cached images and files checked. Remove the check marks from all other boxes to keep cookies, history, passwords, and saved information.
- Click Clear now and wait.
- Close Edge. On a Mac, use Microsoft Edge → Quit Microsoft Edge at the top of the screen. Open Edge again and try the website.
Mac only
Safari
- Open Safari.
- At the very top of your screen, click Safari → Settings. Older Macs may say Preferences.
- Click Advanced.
- Turn on Show features for web developers. On older Macs, this may say Show Develop menu in menu bar.
- At the top of your screen, click the new Develop menu, then Empty Caches. Some versions may say Empty Caches for All Profiles.
- Click Safari → Quit Safari. Open Safari again and try the website.
Windows or Mac
Firefox
- Open Firefox.
- Click the three horizontal lines (☰) in the top-right corner. Choose Settings.
- Choose Privacy & Security (it may say Privacy and security).
- Find Browsing data or Cookies and Site Data. Click Clear browsing data or Clear Data.
- If you see When or a time range, choose Everything.
- Leave only Temporary cached files and pages checked. Older versions may call this Cached Web Content. Remove the check marks from all other boxes.
- Click Clear and wait.
- Close Firefox. On a Mac, use Firefox → Quit Firefox at the top of the screen. Open Firefox again and try the website.
What happens next?
The first visit to a website may take a little longer after clearing the cache. This is normal. If the problem continues, restart your computer and try again. Then contact your usual support person with the website address, your browser name, and what you see on the screen.
These instructions apply to desktop web browsers. They do not clear files downloaded inside the vablet app.