The Evolution of the Customer Experience: CRM Meets AI

The Evolution of the Customer Experience: CRM Meets AI

Facebook recognizes friends in photos and suggests tags with nearly 100% accuracy. Spotify creates personalized playlists based on music preferences. Apple’s Siri looks at hundreds of movies and suggests recommendations for the best times and theaters based on...
Your Guide to Improving CRM ROI

Your Guide to Improving CRM ROI

You finally implemented a customer relationship management (CRM) solution and you’re not achieving the sales performance you hoped for. Well, you’re not alone! In fact, research shows that 30%-60% of CRM implementations fail. With the amount of resources it takes to...
Connecting with Customers in the Online and Offline World

Connecting with Customers in the Online and Offline World

Your sales approach will either make or break your sales performance. In today’s B2B landscape, we see examples of poor sales processes with sales reps who don’t understand their customers. They don’t have the right collateral and come unprepared to meetings; meetings...
The Holy Grail of Sales Enablement: Assessing the 3 Cs

The Holy Grail of Sales Enablement: Assessing the 3 Cs

The reality of the sales enablement industry is that the term “Sales Enablement” is ever-evolving. Seasoned sales reps describe the current state of sales enablement as “confusing,” while C-level execs have an entirely different perspective. In this scenario, the two...
Sales Enablement Trends to Focus on in 2018

Sales Enablement Trends to Focus on in 2018

2018 is just around the corner, and you’ve already started shifting focus and taking the first steps to make the upcoming year even better. And, that goes for your goal of empowering your sales professionals with next-level mobility. If you were unable to make the...